Technical Support

Getting Help

Submit Help Ticket
Helpdesk hours: 9:00am - 4:30pm
Email: help@cs.ubc.ca
Location: ICCS 103

Accounts

Getting Accounts
Setting/Resetting Passwords
Disk Quotas & Home Directories
Windows Roaming Profiles
Home Directory Permissions
Backing Up & Restoring Files
Account Policies
Editing Profiles
End-of-term Student FAQ

AV & Video Conferencing

Using Projectors
Using Video Conferencing in Meeting Rooms
Recording Lectures or Events
Borrowing Mobile AV Equipment
Using Zoom
Using Microsoft Teams

Email

Webmail
Setting Up Email Client
Setting Up "Out of Office" Message
Forwarding Email
Filtering Email (.procmailrc)
Quarantined Mail (Spam)
Address Books & Directories
Mailing Lists

Calendaring

Potential Availability Calendar
Personalizing MyCS Events Calendar
UBC FASmail Calendar

Computing

Backing Up & Restoring Files
Linux
Purchasing and Repairs
Undergraduate Labs
Using Handin
Using Student High Performance Computing
System Maintenance Policy

Safe Computing

Encrypting Files Policies FAQ
Encrypting Files in Microsoft Office
Encrypting Computing Devices
Personal Backup Best Practices
Password Management Best Practices
Acceptable Use Policies
Data Privacy Policies

Connecting

Connecting to the VPN
Connecting to Windows (RDP)
Connecting to Linux (SSH)
Accessing Files
Using Storage and Sharing Files (OneDrive)
Sharing Files from Your Home Directory
Transferring Files (FTP)

Printing & Copying

How to Print
Managing Print Jobs
Printer Locations
Colour & Oversize Printing
Photocopying & Scanning
Faxing

Teaching

Azure Dev Tools for Teaching
Git for Teaching (Github)
Handin
PrairieLearn
Queue
Windows Remote Access (RemoteLabs)
Recording and Streaming
Scanning Exams
Teaching with High Performance Computing

Software

Managed Windows Software
Available Software at UBC
Free Terminal Emulation Software (Xmanager)
Setting up an SVN Repository
CS Slack
Adobe Acrobat

Web Services

Using MyCS Course and Chat Groups
Web Space and Hosting
Large Dataset Hosting (media.cs)
Setting up a Personal Website
Personal Website - UBC Common Look and Feel
Research Group Websites
Using MyCS for Committee Work