Setting/Resetting Passwords

How to change your account password and what to do if you forget it

Your password is the only security measure preventing other users from illegally accessing your account. For this reason, it is important that you do NOT share your password with others and that you choose a secure password.

NOTE: The current password guidelines endorsed by UBC Information Security is to use a passphrase rather than a simple password, as it is easier to remember and easier to type on a mobile device (smartphone). This ArsTechnica article gives a good explanation of how to build a great passphrase.

We recommend that different accounts each have unique passwords; this dramatically increases your security (use different usernames if possible, too).

Faculty, Staff, Grad, and Visitor Accounts

You can reset the password for your account using

If for some reason, the password reset page does not work, please contact the helpdesk (

Course Accounts

Faculty with 'ownership' of a course account can reset the password for that account using

If you don't appear to have access to a given course account and believe you should, please contact the helpdesk (

Undergrad Accounts

To change your CWL password (which is what is associated with your account, visit

Last updated:
January 5, 2024